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Cookie Policy

Version 1.0 · Effective date: July 2026

This is a courtesy translation. The Spanish version is the only legally binding text and prevails in case of any discrepancy.

1. PURPOSE

The purpose of this Cookie Policy is to inform users about the use of cookies and similar technologies by YENUBA on its web portal and, where applicable, in the mobile application.

By accessing and using YENUBA's web portal, the user accepts the use of cookies in accordance with this policy, unless they disable them through their browser settings or the cookie settings panel, where available.

2. WHAT ARE COOKIES?

Cookies are small text files that a website stores on the user's device when they visit a page. They make it possible to remember browsing information and improve the user experience.

Cookies do not contain viruses nor do they allow direct access to the information stored on the user's device.

3. WHAT DOES YENUBA USE COOKIES FOR?

YENUBA uses cookies for the following purposes:

  • Enabling the web portal to work correctly.
  • Keeping the user signed in.
  • Remembering browsing preferences.
  • Improving the security of the platform.
  • Analyzing use of the website.
  • Detecting errors and optimizing performance.
  • Producing aggregate usage statistics.
  • Continuously improving the services offered.

4. TYPES OF COOKIES USED BY YENUBA

Necessary cookies

They are essential for the web portal to work and enable, among other functions:

  • Signing in.
  • Maintaining the user's authentication.
  • Protecting session security.
  • Remembering basic settings.

These cookies cannot be disabled because they are necessary to provide the service.

Preference cookies

They make it possible to remember settings chosen by the user, such as:

  • Language.
  • Time zone.
  • Display preferences.

Analytics cookies

They make it possible to understand how users interact with the web portal in order to continuously improve the platform. The information obtained is used solely for statistical purposes and to improve the service.

Performance cookies

They make it possible to measure loading times, detect technical errors and optimize the operation of the web portal.

5. THIRD-PARTY COOKIES

YENUBA may use services provided by third parties that install cookies to improve the operation of the platform.

These may include services related to:

  • Traffic analysis.
  • Payment processing.
  • Third-party sign-in.
  • Map services.
  • Customer support tools.

Each provider shall be responsible for the processing of the information collected through its own cookies in accordance with its own privacy policies.

6. COOKIE MANAGEMENT

The user may accept, reject or delete cookies through their browser settings. Disabling certain cookies may affect the correct operation of some features of the web portal.

7. CHANGES TO THE COOKIE POLICY

YENUBA may modify this Cookie Policy where necessary due to technological, legal or functional changes. Modifications will be published on the web portal and will take effect from the date of publication. This Cookie Policy may vary depending on the cookies used. Should new types of cookies requiring informed consent be included, the Editor will duly inform the User and obtain the appropriate consent.

8. CONTACT

If the user has questions relating to this Cookie Policy, they may contact YENUBA through:

Company:
Yenuba
Email:
appyenuba@gmail.com
City:
Palmira, Valle del Cauca, Colombia.

9. TERM

This Cookie Policy takes effect as of July 2026 and shall remain in force until it is modified by YENUBA.