Sign in to Yenuba

Use the same method you used to create your account. Keep your registered email address or phone number available and check your internet connection.

• On the web, open Yenuba and select Sign in.
• In the mobile application, open Yenuba and wait for the sign-in screen.
• Never share a password or one-time code, even if someone claims to represent Yenuba.

1. 1

   Select Continue with Google

   Yenuba opens Google's secure sign-in screen.

2. 2

   Choose your account

   Select the Google account associated with your Yenuba user.

3. 3

   Confirm access

   Google returns you to Yenuba and opens your session automatically.

1. 1

   Select Continue with Apple

   Sign in with your Apple ID when Apple asks you to.

2. 2

   Complete verification

   Authorize access with the security method configured on your device.

3. 3

   Return to Yenuba

   The application completes sign-in with the identity verified by Apple.

1. 1

   Select Quick sign-in

   Select Phone as the channel.

2. 2

   Enter your number

   Enter the 10 digits of the registered number. Yenuba adds the +57 code.

3. 3

   Choose how to receive the code

   Select WhatsApp or SMS when both options are available.

4. 4

   Enter the code

   Enter the 6-digit code you received to complete sign-in.

1. 1

   Select Quick sign-in

   Select Email as the channel.

2. 2

   Enter your email address

   Use the address registered with Yenuba and request the code.

3. 3

   Check your inbox

   Find the Yenuba message, copy the 6-digit code and enter it in the application.

1. 1

   Select Sign in with email and password

   Enter the email address associated with your account.

2. 2

   Enter your password

   Use your current Yenuba password and select Sign in.

If you do not have an account with a password yet, you can create one from this option and confirm the address through the link sent by Yenuba.

1. 1

   Select I forgot my password

   This option appears on the email and password screen.

2. 2

   Confirm your email address

   Yenuba sends a recovery link if an associated account exists.

3. 3

   Create a new password

   Open the link, define a different password and sign in again.

• Check that the email address or number matches the one you registered.
• Review your spam and promotions folders.
• If you requested several codes, use only the most recent one.
• Check that the device's date and time are correct.
• If Google or Apple cancels the process, try again and complete all of its screens.