Sign in to Yenuba

1. 1

   Select Continue with Google

   Yenuba opens Google's secure sign-in screen.

2. 2

   Choose your account

   Select the Google account associated with your Yenuba user.

3. 3

   Confirm access

   Google returns you to Yenuba and opens your session automatically.

1. 1

   Select Continue with Apple

   On iPhone, the device’s Apple sign-in dialog opens. On the website, complete sign-in on Apple’s secure screen. This option is not shown on Android.

2. 2

   Complete verification

   Authorize access with the security method configured on your device.

3. 3

   Return to Yenuba

   The application completes sign-in with the identity verified by Apple.

1. 1

   Select Quick sign-in

   Select Phone as the channel.

2. 2

   Enter your number

   Enter the 10 digits of the registered number. Yenuba adds the +57 code.

3. 3

   Choose how to receive the code

   SMS is selected initially. Select WhatsApp if it appears among the available options.

4. 4

   Enter the code

   Enter the 6-digit code you received to complete sign-in.

1. 1

   Select Quick sign-in

   Select Email as the channel.

2. 2

   Enter your email address

   Use the address registered with Yenuba and request the code.

3. 3

   Check your inbox

   Find the Yenuba message, copy the 6-digit code and enter it in the application.

1. 1

   Select Sign in with email and password

   Enter the email address associated with your account.

2. 2

   Enter your password

   Use your current Yenuba password and select Sign in.

If you do not have an account with a password yet, you can create one from this option and confirm the address through the link sent by Yenuba.

1. 1

   Select I forgot my password (Forgot your password? in the app)

   This option appears on the email and password screen.

2. 2

   Confirm your email address

   Yenuba sends a recovery link if an associated account exists.

3. 3

   Create a new password

   Open the link, set a different password with at least 10 characters, and save it. You return to Yenuba; if the company chooser appears, select a company to continue.

• Check that the email address or number matches the one you registered.
• Review your spam and promotions folders.
• If you requested several codes, use only the most recent one.
• Check that the device's date and time are correct.
• If Google or Apple cancels the process, try again and complete all of its screens.
• If you see Resend in, wait for the countdown to finish. Going back does not remove the wait for that destination.
• If you see Too many attempts, wait a few minutes before trying again.
• If the security check fails, reload the website or reopen the sign-in screen in the app.
• If preparing WhatsApp delivery fails, no code was sent. On the same screen, select SMS and send the code again.